Cases where Proxiesafe issues refunds:
- If the customer overpays during the purchasing process.
- In the event of an issue not caused by the customer and cannot be resolved, applicable to subscription payments:
- Within the first 10 days, 100% of the paid service package amount will be refunded.
- From day 11 onwards, the refund will be based on the remaining actual months of
usage.
For example: A 1-month package, if you use it for 10 days and encounter an issue, you will be refunded for the remaining 20 days, corresponding to 60% of the paid service package amount.
Refund methods and timeframes:
Applicable when using the payment gateway
(account used for payment at the time of service purchase).
Proxiesafe will process refunds within 5
days from the cancellation of the order, or when we confirm the refund to the customer; via the
payment method used.
Estimated time for the customer to receive the refund into their account is as follows: excluding weekends, holidays:
- Domestic cards (Napas): up to 10 working days.
- International cards (Visa/Mastercard/JCB): from 30 to 45 working days or 1 billing cycle depending on the issuing organization/bank.